Privacy Policy

TRADEPLUS AU – Privacy Policy

Last Updated: 12-02-2026

TRADEPLUS AU (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or purchase from our online store.

1. What Information We Collect

We may collect personal information including, but not limited to:

Full name
Email address
Phone number
Billing and delivery address
Business name (if applicable)
Payment information (processed securely through third-party payment providers)
Order history and purchase details
Enquiries or communications you send us
Website usage data (such as IP address, browser type, pages visited, and device information)

2. How We Collect Personal Information

We may collect your personal information when you:

place an order through our website
create an account
subscribe to marketing emails
contact us via email, phone, or online forms
participate in promotions or competitions
browse our website (via cookies and analytics tools)

3. Why We Collect Personal Information

We collect personal information for purposes including:

processing and fulfilling orders
providing delivery and shipping services
communicating with you about your order
responding to enquiries and customer service requests
managing warranties, refunds, and returns
improving our website and product offerings
sending marketing communications (where you have opted in)
preventing fraud and maintaining security
complying with legal obligations

4. Disclosure of Personal Information

We may disclose your personal information to third parties where required to operate our business, including:

delivery and courier providers
payment processing providers (e.g. Stripe, PayPal, banks)
IT service providers and website hosting services
marketing platforms (if you subscribe to marketing)
professional advisors (such as accountants, lawyers, auditors)
government agencies where required by law

We do not sell your personal information.

5. Payment Information

Payments made through our website are processed securely by third-party payment providers.

Tradeplus AU does not store your full credit card details. Payment information is handled according to the payment provider’s privacy and security policies.

6. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and measure website performance.

Cookies may collect information such as:

your IP address
browser type
device information
pages visited and time spent on the site

You may disable cookies through your browser settings, however some website functions may not work properly.

7. Marketing Communications

We may send marketing emails or promotional offers if you have opted in or subscribed.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in hard copy form. Where information is no longer required, we take reasonable steps to securely destroy or de-identify it.

9. Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

We may require proof of identity before providing access.

10. Overseas Disclosure

Some third-party services we use (such as website hosting, analytics, or email platforms) may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy laws.