Terms and Conditions

TRADEPLUS AU – Terms & Conditions

Last Updated: 12-02-2026

Welcome to the TRADEPLUS AU website (“Website”). These Terms & Conditions (“Terms”) apply to your use of this Website and any purchases made through our online store.

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

1. About Us

This Website is operated by:

TRADEPLUS AU
ABN: 87 687 663 529

References to “we”, “us”, or “our” mean TRADEPLUS AU. References to “you” or “your” mean the customer or Website user.

2. Use of Website

You agree to use this Website lawfully and not for any fraudulent, harmful, or illegal purpose.

You must not:

  • misuse the Website or attempt unauthorised access

  • interfere with the Website’s security or functionality

  • upload or transmit viruses or malicious code

  • copy or reproduce content without permission

We reserve the right to restrict or terminate access to the Website if these Terms are breached.

3. Products and Availability

All products displayed on our Website are subject to availability.

We reserve the right to:

  • update or discontinue products at any time

  • correct errors in product descriptions, pricing, or availability

  • limit quantities purchased

Images on the Website are for illustration purposes only and may not reflect exact product appearance.

4. Pricing and GST

All prices displayed are in Australian Dollars (AUD).

Unless stated otherwise:

  • prices include GST

  • delivery fees are calculated at checkout

We reserve the right to change prices at any time. If an obvious pricing error occurs, we may cancel or adjust an order and notify you.

5. Orders

When you place an order, you are making an offer to purchase goods from TRADEPLUS AU.

Your order is not accepted until:

  • payment has been successfully processed, and

  • you receive an order confirmation email from us

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, payment issues, or stock availability.

6. Payment

Payments must be made using the payment methods available at checkout.

You agree that:

  • you are authorised to use the payment method

  • all details provided are accurate and complete

If payment is declined, the order will not be processed.

7. Delivery and Shipping

Delivery times provided are estimates only.

We are not responsible for delays caused by:

  • couriers or freight providers

  • weather conditions

  • incorrect delivery information provided by you

  • circumstances outside our control

You must ensure the delivery address provided is correct. Additional delivery charges may apply if re-delivery is required.

8. Risk and Title

Risk of loss or damage passes to you once the goods are delivered to the nominated delivery address.

Ownership (title) of the goods does not pass to you until full payment has been received by TRADEPLUS AU.

9. Click & Collect (If Applicable)

If Click & Collect is offered, you will be notified when your order is ready.

You must bring proof of purchase and valid identification when collecting goods.

TRADEPLUS AU is not responsible for delays if you fail to collect within the timeframe provided.

10. Returns and Refunds

TRADEPLUS AU complies with the Australian Consumer Law (ACL).

You are entitled to a repair, replacement, or refund where goods:

  • are faulty

  • are not as described

  • are not fit for purpose

  • do not meet consumer guarantees

These rights cannot be excluded.

Change of Mind Returns

Change of mind returns are not required under the ACL, but we may offer them at our discretion.

If accepted, change of mind returns may be subject to:

  • goods being unused and in original packaging

  • return request made within [Insert Timeframe]

  • proof of purchase being provided

  • restocking fees (if applicable)

  • freight costs not being refundable

Some items may not be eligible for return, including:

  • custom orders

  • clearance items

  • special order products

  • hazardous materials (where restricted)

11. Trade / Commercial Purchases

If you purchase goods for business, trade, or commercial use, certain consumer guarantees under the ACL may not apply where the goods are not ordinarily purchased for personal or household use.

However, we will always act in good faith and comply with all applicable Australian laws.

12. Product Use and Safety

You are responsible for ensuring all goods purchased are:

  • suitable for your intended use

  • installed and used correctly

  • installed in accordance with Australian Standards and manufacturer instructions

TRADEPLUS AU is not liable for damage or injury caused by incorrect installation, misuse, or failure to follow product instructions.

13. Intellectual Property

All content on this Website, including text, logos, images, product descriptions, graphics, and branding, is owned or licensed by TRADEPLUS AU.

You must not reproduce, copy, distribute, or use any content without written permission.

14. Website Information Disclaimer

We take reasonable care to ensure the information on this Website is accurate. However, we do not guarantee that product descriptions, specifications, or pricing are free from errors.

If a product is incorrectly described, your rights under the Australian Consumer Law apply.

15. Limitation of Liability

To the maximum extent permitted by law, TRADEPLUS AU is not liable for any indirect or consequential loss arising from:

  • use of this Website

  • inability to access the Website

  • delays in delivery

  • incorrect product selection by the customer

  • installation or use of products

Nothing in these Terms limits your rights under the Australian Consumer Law.

16. Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth).

Please refer to our Privacy Policy for information on how we collect, store, and use your personal information.

17. Third Party Links

This Website may contain links to third-party websites. These links are provided for convenience only.

TRADEPLUS AU is not responsible for the content, privacy practices, or policies of third-party websites.

18. Changes to These Terms

We may update these Terms at any time.

Any updates will be published on this page, and continued use of the Website means you accept the updated Terms.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of Victoria.

20. Contact Us

For any enquiries about these Terms & Conditions, please contact:

TRADEPLUS AU
Email: admin@trade-plus.com.au
Phone: +61 477 212 100
Address: 51a Randor Street, Campbellfield, VIC 3061